How do I rate HiFi?
Tap Rate us in Account & settings to share how HiFi is working for you.
On Home, tap the profile button in the top corner to open Account & settings.
Scroll to the support section.
Tap Rate us.
Answer Are you enjoying using HiFi?
Follow the prompts.
You can also leave a rating or review for HiFi in the App Store or Google Play.
How do I give feedback on a call summary?
Rate a summary on its Call Details screen. Your rating helps improve future summaries.
On Home, tap a call in Call Activity.
Find Is this summary useful? below the summary.
Tap thumbs up or thumbs down.
Choose what HiFi got right, or what went wrong with the summary.
To share the call’s transcript with Hiya along with your feedback, check Include transcript to help us improve. Leave it unchecked to keep the transcript out of your feedback.
For more, see “Delete a call and rate a summary”.
How do I report call-quality problems?
After some calls, HiFi asks How was the call quality?. Tap thumbs up or thumbs down. If you tap thumbs down, choose what went wrong:
Low volume
Choppy audio
Background noise
Other
Your answers help Hiya improve call quality. For tips on better audio, see “Internet calling and call quality”.
How do I tell HiFi a call isn’t spam?
If HiFi marked a call as spam or fraud by mistake, tell HiFi from Call Details.
On Home, tap the call in Call Activity.
Tap Not a spam call?
Follow the prompt, which reads “Let us know so we can improve our spam detection.”
The call then shows You reported this call as not spam or You reported this call as not fraud.
You can also report a spam call that HiFi didn’t catch. Open the call, open the menu in Call Details, and tap Report spam. See “Report spam and block a caller”.
How do I request a feature?
Send feature ideas through the HiFi help center. In Account & settings, tap Help center, or go to hiyaphone.zendesk.com/hc/en-us.
Describe what you want HiFi to do, and why it would help you. An example, such as a type of call you get often, helps the team understand your request. Leave out other people’s names and phone numbers.
Related articles
“Contact HiFi support”
“Delete a call and rate a summary”
“Report spam and block a caller”
“Internet calling and call quality”