---
title: "Contact HiFi support"
url: https://support.hifiapp.com/en/articles/62-contact-hifi-support
collection: "Help and support"
updated: 2026-10-29
language: en
---

# Contact HiFi support

## How do I get help with HiFi?

Go to the HiFi help center to find answers and get help. You can open it from the app or in any web browser.

**From the app:**

1.  On **Home**, tap the profile button in the top corner to open **Account & settings**.
    
2.  Scroll to the support section.
    
3.  Tap **Help center**.
    

**From a browser:** go to [hiyaphone.zendesk.com/hc/en-us](https://hiyaphone.zendesk.com/hc/en-us).

**Help center** stays in **Account & settings** even if you don’t have an active subscription.

If call forwarding setup runs into a problem, the error screen **Let’s get back on track.** also has a **Contact support** button.

## What should I include when I contact support?

Include these details so the support team can help you faster:

-   **Your phone model and operating system**, for example “iPhone 16, iOS 26” or “Pixel 9, Android 16”.
    
-   **Your HiFi app version.** You’ll find it at the bottom of **Account & settings**.
    
-   **The email address on your account.** It’s under **Email address** in **Account & settings**.
    
-   **How you use HiFi:** with a **HiFi number** or with call forwarding from your existing number. If you use call forwarding, include your carrier.
    
-   **What happened**, and what you expected to happen.
    
-   **The exact error message**, if HiFi showed one.
    
-   **When it happened**, including the date and approximate time, and the phone number involved if it’s about a specific call or message.
    
-   **What you already tried**, such as restarting HiFi or your phone.
    

To keep your account safe, don’t send passwords, verification codes, or payment card numbers.

## Where should I look before contacting support?

These articles cover the most common problems:

-   For missed calls, failed calls, notifications, or messages, see “Troubleshoot common problems”.
    
-   For call forwarding problems, see “Troubleshoot call forwarding”.
    
-   For billing, renewals, or refunds, see “Manage your HiFi subscription”. Apple or Google handles billing for your subscription, so refund requests go to them.
    

## Related articles

-   “Troubleshoot common problems”
    
-   “Send feedback and feature requests”
    
-   “Troubleshoot call forwarding”
    
-   “Manage your HiFi subscription”