How do I get help with HiFi?
Go to the HiFi help center to find answers and get help. You can open it from the app or in any web browser.
From the app:
On Home, tap the profile button in the top corner to open Account & settings.
Scroll to the support section.
Tap Help center.
From a browser: go to hiyaphone.zendesk.com/hc/en-us.
Help center stays in Account & settings even if you don’t have an active subscription.
If call forwarding setup runs into a problem, the error screen Let’s get back on track. also has a Contact support button.
What should I include when I contact support?
Include these details so the support team can help you faster:
Your phone model and operating system, for example “iPhone 16, iOS 26” or “Pixel 9, Android 16”.
Your HiFi app version. You’ll find it at the bottom of Account & settings.
The email address on your account. It’s under Email address in Account & settings.
How you use HiFi: with a HiFi number or with call forwarding from your existing number. If you use call forwarding, include your carrier.
What happened, and what you expected to happen.
The exact error message, if HiFi showed one.
When it happened, including the date and approximate time, and the phone number involved if it’s about a specific call or message.
What you already tried, such as restarting HiFi or your phone.
To keep your account safe, don’t send passwords, verification codes, or payment card numbers.
Where should I look before contacting support?
These articles cover the most common problems:
For missed calls, failed calls, notifications, or messages, see “Troubleshoot common problems”.
For call forwarding problems, see “Troubleshoot call forwarding”.
For billing, renewals, or refunds, see “Manage your HiFi subscription”. Apple or Google handles billing for your subscription, so refund requests go to them.
Related articles
“Troubleshoot common problems”
“Send feedback and feature requests”
“Troubleshoot call forwarding”
“Manage your HiFi subscription”