---
title: "Act on phone numbers, emails, and addresses from a call"
url: https://support.hifiapp.com/en/articles/48-act-on-phone-numbers-emails-and-addresses-from-a-call
collection: "After a call"
updated: 2026-10-29
language: en
---

# Act on phone numbers, emails, and addresses from a call

## How do I use a phone number, email, or address from a call?

Tap the highlighted detail. HiFi highlights phone numbers, email addresses, street addresses, and other useful details in a call’s summary and transcript. When you tap a highlighted detail, a **Select an action** menu opens with the options that fit it.

1.  On **Home**, tap the call in **Call Activity** to open **Call Details**.
    
2.  In the **Call Summary** or the **Transcript**, tap a highlighted detail.
    
3.  In **Select an action**, tap what you want to do.
    

You don’t need to copy and paste anything by hand.

## What actions can I choose?

The actions in **Select an action** depend on the kind of detail you tapped:

-   **Phone number:**
    
    -   **Call** calls the number from HiFi.
        
    -   **Send message** starts a text to the number in HiFi.
        
    -   **Copy** copies the number.
        
-   **Email address:**
    
    -   **Send email** opens your email app with the address filled in.
        
    -   **Copy** copies the address.
        
-   **Street address:**
    
    -   **Open map** shows the address in your maps app.
        
    -   **Copy** copies the address.
        

After you tap **Copy**, you can paste the detail anywhere, like a note or another app.

## Troubleshooting

-   **A number, email, or address isn’t highlighted:** HiFi didn’t recognize it as a detail you can act on. Tap **Copy summary**, or open the **Transcript**, and copy the detail yourself.
    
-   **Send message doesn’t appear or doesn’t work:** Text messaging requires a HiFi number. It isn’t available when you use only call forwarding. See “Turn on text messaging”.
    
-   **Nothing happens when you tap Send email:** Your phone may not have an email app set up. Tap **Copy** and paste the address into the email app you use.
    

## Related articles

-   “Read a call summary and transcript”
    
-   “Make a call”
    
-   “Send individual and group messages”
    
-   “Share call details”