---
title: "Read a call summary and transcript"
url: https://support.hifiapp.com/en/articles/46-read-a-call-summary-and-transcript
collection: "After a call"
updated: 2026-10-29
language: en
---

# Read a call summary and transcript

## Where do I find a call’s summary?

Open the call in **Call Activity** to read its summary.

1.  On **Home**, tap the call in **Call Activity**.
    
2.  **Call Details** opens. The **Call Summary** section explains in plain language who called, why, and what happened.
    

To use the summary somewhere else, tap **Copy summary**. You can then paste it into a note, email, or message.

Phone numbers, email addresses, and street addresses in the summary are highlighted. Tap one to call, text, email, or open a map. See “Act on phone numbers, emails, and addresses from a call”.

## Read the full transcript

The transcript shows what was said on the call, word for word. Parts of the call where **Incognito** was on are left out. Use the transcript when you need exact details that the summary leaves out.

1.  On **Home**, tap the call in **Call Activity** to open **Call Details**.
    
2.  Tap **Transcript**.
    

Highlighted details in the transcript work the same way as in the summary. To send the transcript to someone, see “Share call details”.

## Why does it say “Processing call summary and transcript…”?

HiFi is still preparing the summary and transcript after the call ended. Leave **Call Details** open, or come back to the call later. If the message doesn’t go away, check your internet connection and open the call again.

## Why isn’t there a summary or transcript?

A call may not have a summary or transcript for a few reasons. **Call Details** shows a message that explains why:

-   **“Summary not available. The caller hung up before screening could be completed.”:** The caller hung up before HiFi could learn why they called.
    
-   **“Transcript not available as we could not process audio.”:** HiFi couldn’t process the call audio, so there’s no transcript for this call.
    
-   **“No summary available since HiFi is snoozed”:** You answered the call yourself while **Snooze** was on.
    
-   **“No summary available”:** There wasn’t enough conversation to summarize, for example on a very short call or a blocked call.
    

## Listen to a message HiFi took

When a caller leaves a message with HiFi, you can play it in **Call Details**. In **Call Activity**, these calls show **Play voicemail**, and **Call Details** is titled **Voice message from**.

1.  On **Home**, tap the call in **Call Activity**.
    
2.  In **Call Details**, tap the play button on the audio player.
    

The summary and transcript of the message appear on the same screen, so you can read it instead of listening.

## Why is part of my transcript missing?

Anything said while **Incognito** was on is left out of the transcript and summary on purpose. The call shows an **Incognito** tag in **Call Details**. The rest of the call is transcribed and summarized as usual. See “Keep part of a call private with Incognito”.

## Does Call Details show scam or AI-voice warnings?

Yes. If HiFi noticed signs of scam tactics or an AI-generated voice during a call, **Call Details** shows that signal. Consider it along with the summary and transcript when you decide whether to call back. See “Scam and AI-voice warnings during calls”.

## Related articles

-   “Review your Call Activity”
    
-   “Add events and reminders from a call”
    
-   “Share call details”
    
-   “Delete a call and rate a summary”