What is Incognito?
Incognito lets you keep part of a live call private without hanging up. Turn it on when the conversation gets personal, like when you discuss a medical detail or a family matter. Turn it off when you’re done, and HiFi goes back to helping with the rest of the call.
You turn on Incognito from the controls on the call screen during a call you’re on. Because Incognito also pauses scam and AI-voice warnings, use it on calls with people or businesses you know.
What does Incognito pause?
While Incognito is on, HiFi pauses three things for that part of the call:
HiFi’s AI listening. HiFi’s AI doesn’t listen to what’s said.
The transcript and summary. What’s said isn’t included in the call’s transcript or Call Summary.
In-call protection. HiFi doesn’t check the call for scam tactics or AI-generated voices, so you won’t get scam or AI-voice warnings.
The other person can keep talking normally. The call stays connected, and your other in-call controls keep working.
Turn on Incognito during a call
During a call, find the controls on the call screen.
Tap Incognito.
A banner confirms it’s on: Incognito mode is active, with the note AI Assistant and security is paused. On iPhone, the screen also says Your assistant is not listening to this call.
Turn off Incognito
Tap Incognito again on the call screen. The banner goes away. HiFi starts listening again, and the rest of the call is included in the transcript and summary. Scam and AI-voice warnings start working again too.
You can turn Incognito on and off as many times as you need during a call.
How does Incognito show up after the call?
After the call, open it from Call Activity on Home. Call Details shows an Incognito tag, so you can tell that part of the call was kept private.
The transcript and summary leave out anything said while Incognito was on. The missing part was left out on purpose. It wasn’t lost. For more, see “Read a call summary and transcript”.
Troubleshooting
You don’t see the Incognito button on the call screen: Incognito may not be available in your version of HiFi yet. Update HiFi from the App Store or Google Play to get the latest features.
You didn’t get a scam warning during part of a call: Scam and AI-voice warnings are paused while Incognito is on. Turn Incognito off to turn warnings back on.
Related articles
“Use in-call controls”
“Scam and AI-voice warnings during calls”
“Read a call summary and transcript”
“What data HiFi collects during a call”