---
title: "Test your setup with a call from HiFi"
url: https://support.hifiapp.com/en/articles/34-test-your-setup-with-a-call-from-hifi
collection: "How HiFi answers calls"
updated: 2026-10-29
language: en
---

# Test your setup with a call from HiFi

## What is the HiFi test call?

The test call is a call from HiFi to your phone. It lets you check that calls reach you and hear how HiFi sounds before real callers do. Start it from **Account & settings** by tapping **Call me**.

The name of the option depends on how you set up HiFi:

-   **Verify setup with an Assistant call**: shown if you use your existing number with call forwarding.
    
-   **Learn how HiFi works**: shown if you have a new **HiFi number**.
    

## Get a test call from HiFi

1.  On **Home**, tap the profile button in the top corner to open **Account & settings**.
    
2.  Under **Phone preferences**, find **Verify setup with an Assistant call** or **Learn how HiFi works**.
    
3.  Tap **Call me**.
    
4.  Answer the call when your phone rings.
    

After you change your greeting or voice, try the test call again to hear how the change sounds.

## Troubleshooting

-   **You see “We couldn’t ring your phone”:** HiFi couldn’t reach your phone. HiFi calls use the internet, so check that you’re connected to Wi-Fi or mobile data, then tap **Call me** again.
    
-   **Your phone doesn’t ring:** Check that notifications for HiFi are turned on in your phone’s Settings app. Also check that Do Not Disturb or a Focus mode isn’t silencing calls.
    
-   **You answer but can’t talk:** HiFi needs microphone access. Turn it on in your phone’s Settings app.
    
-   **You use call forwarding and the test fails:** Your call forwarding might be off. Check **Call forwarding status** under **Answering Calls** in **Account & settings**, or see “Troubleshoot call forwarding”.
    

## Related articles

-   “Set up HiFi”
    
-   “Troubleshoot call forwarding”
    
-   “Choose HiFi’s voice”
    
-   “Troubleshoot common problems”