---
title: "Customize HiFi's greeting"
url: https://support.hifiapp.com/en/articles/28-customize-hifi-s-greeting
collection: "How HiFi answers calls"
updated: 2026-10-29
language: en
---

# Customize HiFi's greeting

## What does HiFi say when it answers?

HiFi starts every call it answers with a greeting. You can use the default greeting or write your own. To see your current greeting, go to **Account & settings > Answering Calls > Manage your greeting**. The screen shows “Here’s how HiFi will answer your calls.”

The default greeting depends on whether you’ve set a name:

-   **With a name:** “Hello! This is Alex’s assistant. May I ask who is calling?” HiFi uses your **Preferred name** in place of “Alex.”
    
-   **Without a name:** “Hello! May I ask who is calling?”
    

To change the name in the default greeting, see “Set the name HiFi uses with callers”.

## Write a custom greeting

1.  On **Home**, tap the profile button in the top corner to open **Account & settings**.
    
2.  Under **Answering Calls**, tap **Manage your greeting**.
    
3.  Tap **Customize greeting**.
    
4.  Type your greeting. You can use up to 150 characters.
    
5.  Save your greeting.
    

Keep it short and friendly. End with a question so the caller knows to speak. For example: “Hi, you’ve reached Sam’s Plumbing. How can I help you today?”

HiFi won’t save a greeting that contains inappropriate language. If you see “The greeting contains inappropriate language,” change the wording and try again.

## Go back to the default greeting

1.  On **Home**, tap the profile button in the top corner to open **Account & settings**.
    
2.  Under **Answering Calls**, tap **Manage your greeting**.
    
3.  Tap **Use default greeting**.
    
4.  When HiFi asks “Remove your custom greeting and use the default greeting?”, confirm.
    

HiFi removes your custom greeting and uses the default greeting on the next call.

## Troubleshooting

-   **You can’t type any more characters:** Greetings are limited to 150 characters. Shorten your greeting.
    
-   **Your greeting won’t save:** It might contain words HiFi treats as inappropriate. Reword it and try again.
    

## Related articles

-   “Set the name HiFi uses with callers”
    
-   “Choose HiFi’s voice”
    
-   “Announce call recording to callers”
    
-   “What callers experience when HiFi answers”