Which ways can I sign in to HiFi?
You can sign in to HiFi with Google, with Apple (iPhone only), or with your email address. Choose the method that’s easiest for you, and use the same one every time.
On the sign-in screen, tap Use another method.
Under Other ways to sign in, choose one:
Sign in with Google
Sign in with Apple (iPhone only)
Continue with Email
Follow the steps on screen.
You can’t sign in with a phone number. When HiFi asks for your phone number and a code during setup, that step only verifies your number for call forwarding.
How do I sign in with email?
HiFi sends you a verification email with a link and a code. You can use either one.
Tap Continue with Email.
Enter your email address.
On Check your inbox, open the email from HiFi on your phone.
Tap the link in the email, or go back to HiFi and enter the code.
HiFi shows Verifying your account… and then signs you in. If the email doesn’t arrive, check your spam folder, then tap Resend.
How do I restore my account on a new phone?
To restore your account, install HiFi on your new phone and sign in with the same method you used before. For example, if you signed up with Google, sign in with the same Google account.
Install HiFi from the App Store or Google Play.
Check the terms box and tap Get Started.
Sign in with the same Google account, Apple ID, or email address as before.
Signing in with the same method connects you to your existing HiFi account. If your subscription doesn’t appear, open Account & settings > Manage subscription and tap Restore purchases.
If you use call forwarding and keep the same carrier number, forwarding stays on at your carrier. If you change carriers, set up call forwarding again.
Can I sign out of HiFi?
HiFi doesn’t have a sign-out option. Your account stays signed in on your phone.
If you want to use a different account on the same phone, or you’re giving your phone to someone else, “contact HiFi support” for help. If you use call forwarding, turn it off before you delete HiFi from your phone. Otherwise, your calls keep going to HiFi.
Troubleshooting
“Link expired”: The email link is too old. Tap Resend email to get a new one, or tap Change email to use a different address.
“That code didn’t match. Request a new one to try again.”: The code was typed wrong or is out of date. Request a new code and enter it carefully.
“Your session expired. Request a new code.”: Too much time passed. Request a new code.
“Too many requests” or “Too many attempts”: Wait a minute, then try again.
“This account is already linked to a different Google or Apple sign-in.”: Your email is already connected to another sign-in method. Sign in with the Google or Apple account you used originally.
Setup starts over after you sign in: You might have signed in with a different method or email. Sign in with the method you used the first time.
Related articles
“Set up HiFi”
“Manage your HiFi subscription”
“Manage your account settings”
“Contact HiFi support”