You need to be in the United States.
You need an internet connection (Wi-Fi or mobile data).
To keep your existing number, have your carrier name ready. To get a new number, think about which area code you want.
During setup, you accept the terms, sign in, choose how you want to use HiFi, allow a few permissions, and start your free trial. The order of the steps is different on iPhone and Android, but you make the same choices.
The biggest choice is how calls reach HiFi:
Use my existing number: Your carrier forwards calls from your current number to HiFi.
Get a new number: HiFi gives you a separate HiFi number for calls and texts.
If you’re not sure which to pick, read “Should I use my existing number or get a new one?”
Follow the steps for your phone.
On the welcome screen, check I’ve read and agree to Hiya’s Terms of Service and Privacy Policy.
Tap Get Started.
Tap Use another method.
Choose Sign in with Google, Sign in with Apple, or Continue with Email, and follow the steps on screen.
On Hi! Meet HiFi, tap Customize HiFi.
Enter the name HiFi should use for you or your business.
Under How do you want to use HiFi?, tap Use my existing number or Get a new number.
If you chose your existing number, set up call forwarding:
Tap Set Up Call Forwarding.
Under Select your carrier, tap your carrier.
Enter the phone number for this phone.
Tap Send Code.
Enter the 6-digit code HiFi sends you.
If you chose a new number, tap Claim this number.
Tap Enable Microphone, then allow access when your phone asks.
Tap Allow Contacts, then choose which contacts to share when your phone asks.
Tap Allow Notifications, or tap Skip for now.
If you’re using call forwarding, tap Call to place the forwarding call.
When your carrier responds, return to HiFi and tap Yes, continue. HiFi checks that it can receive your calls.
Choose YEARLY or MONTHLY.
Tap Start Free-trial.
On the welcome screen, check I’ve read and agree to Hiya’s Terms of Service and Privacy Policy.
Tap Get Started.
Tap Use another method.
Sign in with Google or with email, and follow the steps on screen.
Choose a monthly or yearly plan.
Start your free trial.
Allow each permission HiFi asks for, in this order: phone (Make and manage calls), microphone, contacts, and notifications.
Enter the name HiFi should use for you or your business.
Tap Claim your second number or Set up call forwarding.
Follow the steps on screen to claim your number or turn on call forwarding.
If you claimed a new number, HiFi shows HiFi is set up and ready to use with your new phone number. when setup is done.
Enter the name you want callers to hear, such as your first name or your business name. HiFi uses it when it talks to callers, for example: “Hello! This is Sam’s assistant. May I ask who is calling?” The name can be up to 50 characters and can contain only letters and spaces. If you see Please enter a valid name, remove any numbers or symbols.
You can change the name later in Account & settings > Preferred name.
After setup, check that everything works and adjust how HiFi answers.
Choose which calls HiFi answers in Account & settings > Answering Calls > HiFi answers calls from.
Tap Call me in Account & settings to get a test call from HiFi. For steps, read “Test your setup with a call from HiFi”.
If you have a HiFi number, share it with the people who should use it.
Get Started says “Accept terms to continue”: The terms box isn’t checked. Check I’ve read and agree to Hiya’s Terms of Service and Privacy Policy, then tap Get Started.
You tapped Set up later and skipped call forwarding: HiFi can’t receive calls to your existing number yet. Turn it on from the Enable forwarding card on Home, or read “Set up call forwarding in HiFi”.
Your carrier isn’t in the list: Tap Carrier Not Listed. HiFi switches you to getting a new HiFi number instead.
“Let’s get back on track.” appears: HiFi couldn’t confirm call forwarding. Read “Troubleshoot call forwarding”.
“Sign in and restore your account”
“Permissions HiFi needs and why”
“Set up call forwarding in HiFi”
“Get a new HiFi number”
