What is HiFi?

What does HiFi do?

HiFi is a phone app that can answers calls for you, tells you what happened on each call, and blocks known spam and scam calls.

With HiFi you can:

  • Let HiFi answer calls. HiFi picks up the calls you choose, such as calls from unknown numbers. It asks who’s calling and why, takes a message, and can pass the call to you. You can watch a call live and tap Take over to talk yourself.

  • Read summaries and transcripts. After a call, open Call Details to read a short Call Summary and the full transcript. HiFi also suggests calendar events and reminders it hears in the conversation.

  • Block spam and scams. HiFi automatically blocks calls from known spammers and scammers. During a call, it warns you about a possible scam call if it detects language or tactics often used by scammers.

  • Send text messages. With a HiFi number, you can send and receive texts, group messages, photos, videos, and files.

  • Make and receive calls. HiFi calls use the internet (Wi-Fi or mobile data). The people you call don’t need HiFi.

Can I keep my phone number?

Yes. During setup, you choose one of two ways to use HiFi:

  • Use my existing number. Your carrier forwards calls from your current number to HiFi. Your number doesn’t change. Text messaging isn’t available with call forwarding alone.

  • Get a new number. HiFi gives you a separate HiFi number for calls and texts. Your personal number keeps working as it does today.

To compare the two options, read “Should I use my existing number or get a new one?”

Related articles

  • “Set up HiFi”

  • “Choose which calls HiFi answers”

  • “How HiFi blocks spam and scam calls”

  • “Read a call summary and transcript”

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